Introduction
At STEPHZ LUXURY, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make purchases, or interact with our services. By using STEPHZ LUXURY, you consent to the practices described in this Privacy Policy.
Information We Collect
When you visit or use STEPHZ LUXURY, we may collect the following information:
A. Personal Information
• Full name
•Email address
•Phone number
•Billing and shipping address
•Payment details (processed securely via PayPal, Flutterwave, or other payment gateways)
B. Non-Personal Information
• Browser type, IP address, device information
•Pages visited, time spent on pages, click behavior
•Cookies and tracking data to improve user experience and website performance
How We Use Your Information
We use your information for the following purposes:
1. To process and fulfill orders, including shipping and payment verification.
2. To communicate with you regarding your purchases, inquiries, or updates.
3. To personalize your experience and improve our website, products, and services.
4. To comply with legal obligations, prevent fraud, and ensure security.
5. For marketing purposes only, with your consent, such as newsletters or promotions.
Sharing Your Information
We respect your privacy and will not sell, trade, or rent your personal information. We may share your information only in these limited cases:
1. With service providers and partners necessary to fulfill your orders (e.g., PayPal, Flutterwave, FedEx, and delivery services).
2. To comply with legal obligations or respond to lawful requests from authorities.
3. To protect our rights, property, or the safety of our customers or the public.
Cookies and Tracking
1. Our website uses cookies and similar tracking technologies to enhance your shopping experience.
2. Cookies may help remember your preferences, analyze website traffic, and provide targeted advertising.
3. You can disable cookies in your browser settings, but some website features may not function properly.
Data Security
1. STEPHZ LUXURY uses secure servers, encryption, and trusted payment processors (PayPal and Flutterwave) to protect your personal and payment information.
2. While we implement industry-standard safeguards, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
International Users
1. STEPHZ LUXURY operates globally. By using our website, you acknowledge that your data may be transferred and processed outside your home country, including the United States.
2. We ensure that international data transfers comply with applicable privacy laws.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
•Access and correction of your information
•Request deletion of your information
•Opt-out of marketing communications
•Withdraw consent for processing your personal data
To exercise your rights, please contact our Customer Service team at the details below.
Children’s Privacy
STEPHZ LUXURY does not knowingly collect information from children under the age of 13. If we discover that a child has provided personal information, we will delete it immediately.
Third-Party Links
Our website may contain links to third-party websites. STEPHZ LUXURY is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.
Return Eligibility
1. Items purchased from STEPHZ LUXURY can be returned within 10 days of receiving the item.
2. Eligible reasons for a return include:
• Item shipped in the wrong size or style
• Item received is different from what was ordered
• Item received is damaged or defective
3. Items must be returned in their original condition:
• Unworn and unused
• Tags and original packaging intact
• No signs of wear, damage, or alteration
Note: Items that do not meet these conditions are not eligible for return or refund.
Return Process
1. Contact our Customer Service team to request a return. Include your order number, reason for return, and photos of the item (if applicable).
2. STEPHZ LUXURY will provide instructions for returning the item.
3. The customer is responsible for return shipping costs, which may vary depending on their location.
4. Once the item is received and inspected, STEPHZ LUXURY will determine whether a refund, replacement, or exchange is applicable.
Refunds
1. Refunds are processed after STEPHZ LUXURY receives and inspects the returned item.
2. Refunds will exclude original shipping costs paid by the customer.
3. Refunds will be issued using the same payment method used for purchase (e.g., PayPal, Flutterwave, or credit/debit card).
4. Allow 5–10 business days for the refund to appear on your account after processing.
Exchanges
1. If you receive a damaged or incorrect item, STEPHZ LUXURY will offer an exchange for the correct item or size.
2. Customers are responsible for shipping costs for exchanges unless the item was damaged or incorrectly shipped.
Order Cancellations
1. No order cancellations are allowed once an order is placed.
2. Refunds are only available when a return meets the eligibility conditions stated above.
Changes to This Policy
STEPHZ LUXURY reserves the right to update this Privacy Policy at any time. The most recent version will always be posted on our website. We encourage you to review this page periodically.
Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact us:
support@stephzluxury.com
By using STEPHZ LUXURY, you acknowledge that you have read, understood, and agree to this Privacy Policy.