At STEPHZ LUXURY, we aim to provide our customers with secure, convenient, and reliable payment and shipping options. This Payment & Shipping Policy outlines the accepted payment methods, shipping options, costs, and procedures for orders placed on our website.
Payment Methods
STEPHZ LUXURY accepts the following payment options:
A. PayPal
• PayPal payments are processed securely through our PayPal business account.
•PayPal supports payment via PayPal balance, linked credit/debit cards, and PayPal Pay Later (Buy Now, Pay Later).
•Payments via PayPal are required in full before an order is processed.
B. Credit & Debit Cards
• We accept major credit and debit cards through PayPal, including Visa, Mastercard, American Express, Discover, and other cards supported by PayPal.
•Card payments are securely processed through PayPal’s gateway.
C. Flutterwave (Nigeria)
• Flutterwave is available for Nigerian customers and allows payment in Naira.
•Both domestic and international clients in Nigeria may choose Flutterwave for convenient, local currency payment.
•STEPHZ LUXURY ensures secure transactions via Flutterwave’s encrypted platform.
Note: STEPHZ LUXURY reserves the right to verify and authenticate payments to prevent fraud. Orders may be delayed or canceled if there are any issues with payment authorization.
Shipping Methods
STEPHZ LUXURY offers two main shipping options: Ground Shipping and FedEx Shipping.
A. Ground Shipping
• Available only for Nigeria and Ghana.
•Nigeria: $70 flat rate to any location.
•Ghana:
•Accra: $100 flat rate
•Other regions: $120 flat rate
•Delivery time may vary depending on location and local logistics conditions.
•STEPHZ LUXURY is not responsible for delays caused by customs or local courier services.
B. FedEx Shipping (International)
• Available for all countries outside Nigeria and Ghana.
•Shipping cost is calculated based on package weight, dimensions, and destination.
•Customers will see the FedEx rate at checkout or upon invoice.
•Estimated delivery times are provided by FedEx and may vary based on customs processing or other factors beyond our control.
Shipping Procedures
1. Orders are processed and shipped within 2–5 business days after payment confirmation.
2. Tracking information will be provided once the order has been dispatched.
3. Customers are responsible for providing accurate shipping addresses. Incorrect addresses may result in delayed delivery or additional charges.
4. STEPHZ LUXURY is not liable for delays caused by customs, import duties, or unforeseen shipping issues.
Payment Security
1. All payments are processed using industry-standard encryption.
2. STEPHZ LUXURY does not store credit/debit card information on our servers.
3. Transactions made via PayPal or Flutterwave are secure and encrypted.
Currency
• All prices are displayed in USD unless otherwise stated.
• Customers are responsible for any currency conversion fees or bank charges applied by their financial institution.
Order Confirmation
• Once payment is successfully processed, customers will receive an order confirmation email with order details and shipping information.
• STEPHZ LUXURY is not responsible for errors in the confirmation email; please review your order carefully and contact Customer Service immediately if corrections are needed.
Contact Information
For questions about payments, shipping, or order tracking, contact our Customer Service team:
Customer Support email
By placing an order, you acknowledge that you have read, understood, and agreed to this Payment & Shipping Policy.
