Introduction
Welcome to Stephz Luxury Services, an online fashion store/concierge, where luxury meets style. This document outlines our legal and privacy policies to ensure transparency and trust between our brand and our valued customers. By accessing or using our website or purchasing our products, you agree to abide by the terms and conditions outlined below.
1. Privacy Policy
1.1 Information Collection
We collect personal information, including but not limited to name, contact details, payment information, and browsing behavior, to enhance your shopping experience and provide personalized services.
1.2 Data Usage
Your information is used to process orders, communicate with you, improve our products and services, and comply with legal obligations. We do not sell or rent your personal information to third parties.
1.3 Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
1.4 Cookies
We use cookies to track your browsing behavior and preferences to enhance your shopping experience. You can choose to disable cookies, but it may affect certain features of our website.
1.5 Third-party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.
1.6 Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
2. Legal Policy
2.1 Copyright
All content on our website, including text, images, logos, and trademarks, is the property of Steph’z Luxury Services and protected by copyright laws. Unauthorized use of our content is prohibited.
2.2 Limitation of Liability
We strive to provide accurate and up-to-date information, but we do not warrant the completeness, reliability, or accuracy of our website’s content. We shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.
2.3 Jurisdiction
Any disputes arising from your use of our website or products shall be governed by the laws of the Federal Republic of Nigeria and that of the United States of America, and you consent to the exclusive jurisdiction of the courts in both countries.
3. Return Policy
3.1 Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items such as underwear, swimwear, and personalized or custom-made products may not be eligible for return.
3.2 Process
To initiate a return, please contact our customer service team within fourteen (14) days of receiving your order. We will provide you with a return authorization and instructions for returning the item.
3.3 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within fourteen (14) days. Refund can also be redeemed by a store credit note if indicated by you.
4. Terms and Conditions
4.1 Product Availability
All products are subject to availability. We reserve the right to discontinue or modify any product at any time without prior notice.
4.2 Pricing
Prices are subject to change without notice. We are not liable for pricing errors or inaccuracies.
4.3 Shipping
Shipping costs and delivery times vary depending on your location and chosen shipping method. We are not responsible for delays or damages during transit.
4.4 Customer Responsibility
You are responsible for providing accurate and complete information when placing an order. We are not liable for any consequences arising from inaccurate information provided by you.
4.5 Modifications
We reserve the right to modify these terms and conditions at any time. It is your responsibility to review them periodically for changes.
By continuing to use our website or purchasing our products, you acknowledge that you have read, understood, and agreed to our legal and privacy policies, as well as our return policy and terms and conditions. If you have any questions or concerns, please contact us at customercare@stephzluxury.com